On a recent morning, a procurement manager at PepsiCo checked her dashboard to find that newly hired logistics coordinators and warehouse staff had already been granted access to the firm’s databases and tools overnight.1 An autonomous system powered by generative artificial intelligence (an AI agent, in short) had verified credentials and activated permissions, allowing them to start work immediately. A year ago, the process needed about 10 employees, and newjoiners often arrived unable to access scheduling systems or inventory databases.
A growing number of such examples illustrate a broader point: generative AI is fast emerging as a co-worker in procurement departments and supply-chain teams. Far from the warehouse robots and factory-floor automation that have been around for years, this wave of AI, powered by content-creating models similar to those behind ChatGPT, can now significantly optimise supply-chain planning and procurement operations, and, with the right pre programming, perform them autonomously.