Manufacturing IT service excellence: how AI is boosting industry 4.0

In an era of rapid technological advancement, manufacturing processes are evolving. The advent of Industry 4.0 and ongoing economic uncertainty have introduced new complexities to IT environments. Legacy systems and insufficient workflow automation could hold manufacturers back.

To bridge the gap between industry advancements and manufacturing excellence, IT Service Management (ITSM) will need to transform, too.
Manufacturers leading the way are enhancing the IT experience across the organization. They’re streamlining operations from the shop floor to the front office and experiencing 57% faster ticket resolution.

Join thought leaders from Freshworks, along with a group of your fellow manufacturing peers, as we discuss ITSM strategies for the future, including the role AI will play in ensuring seamless operations.